Attendee & Exhibitor Experience
Ideal For
A hospitality- or service-trained professional who can hold a policy line politely with someone important and unhappy.
The Attendee & Exhibitor Experience Coordinator owns every relationship a person has with the event: attendee, speaker, and exhibitor.
Core Duties
- Own the registration system configuration, badge architecture, and access-level policy.
- Own the credential exception policy and apply it consistently regardless of who is asking.
- Own speaker logistics standards, briefing templates, and confidentiality practice.
- Own the exhibit hall floor plan, pricing tiers, and benefit fulfillment tracking.
- Serve as escalation point for attendee, speaker, and exhibitor complaints.
- Reconcile registration, credential, and exhibitor revenue records with Operations and Partnerships.
- Own service standards and train interns on handling difficult interactions.
- Recruit for the portfolio's three postings and identify advancement candidates.
Role-Specific Qualifications
- Bachelor's degree or equivalent experience; prior registration, hospitality, or trade show experience preferred.
- Demonstrated discretion handling high-profile individuals and private information.
- Strong records accuracy and comfort reconciling data with finance and operations.
- Willingness to enforce policy under pressure.
- Availability for the full event window and irregular hours.
Standard Qualifications — All Internships
- Current enrollment in an accredited college or university; eligible for the Federal Work Study Program where applicable.
- Senior in high school, recent high school graduate, or GED equivalent.
- Strong organizational skills with attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and general computer literacy.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Reliable, punctual, and professional demeanor.
- Discretion with confidential and pre-release information; adherence to all organizational policies, including confidentiality, data handling, and workplace safety standards.
- Prior office or customer service experience is a plus but not required.
Internship: minimum 16 hours per week, in person, Alexandria, VA. You are allowed to work up to 40 hours a week with limited overtime opportunities.
Every intern completes the program's five core competencies and attends the annual conference. Expect a written midpoint review, weekly one-on-one supervision, and a documented portfolio of completed work.
For current openings please visit CPAC.org/ApplyNow
Please note this role is open during one of the cohorts each year and may not be open for each cohort or semester depending on needs.
CPAC.org/ApplyNow will redirect you to our application portal where you can apply for open positions and is a system operated by our HR partner TriNet via app.trinethire.com