Group Ticket Sales

The Group Ticket Sales Intern owns the volume side of the ticket program — churches, student groups, clubs, and affiliated organizations buying ten or more seats. It is a sales and coordination role for someone who can manage many relationships at once and keep the math right.

Core Duties

• Respond to group ticket inquiries (10+ seats) and build proposals for churches, student groups, clubs, and affiliates.
• Maintain the group sales pipeline in the CRM; follow up with pending and lapsed groups on a set cadence.
• Track group commitments against the attendance forecast and flag shortfalls early.
• Coordinate group seating assignments, block holds, and release deadlines with the Attendee & Exhibitor Experience team.
• Process group orders, invoices, and payment plans; reconcile against the ticketing system.
• Build and maintain a master list of group leaders and organizations for recurring outreach.
• Draft and distribute group leader toolkits with logistics, arrival, and check-in instructions.
• Audit post-event group attendance and retention for the next cycle.

Role-Specific Qualifications

• Strong phone and written communication; comfortable managing many relationships at once.
• Organized and reliable with records, follow-up cadences, and spreadsheets.
• Comfort building proposals and doing basic margin math on group packages.
• Friendly, persistent outreach style without pressure.
• Availability for the full event window and irregular hours during sales peaks.

Standard Qualifications — All Internships

• Current enrollment in an accredited college or university; eligible for the Federal Work Study Program where applicable.
• Senior in high school, recent high school graduate, or GED equivalent.
• Strong organizational skills with attention to detail and accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and general computer literacy.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Reliable, punctual, and professional demeanor.
• Discretion with confidential and pre-release information; adherence to all organizational policies, including confidentiality, data handling, and workplace safety standards.
• Prior office or customer service experience is a plus but not required.