Membership Services

The Membership Services Intern is the operational point of contact for members: renewals, questions, and problems. It is the role with the highest volume of direct constituent contact in the organization, which makes it the fastest way for an intern to learn what the membership actually cares about.

Core Duties

• Respond to member inquiries by phone and email accurately and courteously.
• Process new memberships, renewals, upgrades, and cancellations.
• Conduct renewal and retention outreach on a defined contact schedule.
• Maintain accurate member records, benefit status, and communication preferences.
• Resolve billing, access, and benefit issues, escalating per policy.
• Track and report member inquiry volume, categories, and recurring problems.
• Fulfill member benefits, materials, and credentials.
• Document member feedback and route themes to relevant departments.

Role-Specific Qualifications

• Customer service experience or demonstrated ability to handle frustrated people calmly.
• Clear phone manner and professional written correspondence.
• Accuracy in records and transaction processing.
• Comfort with high-volume, repetitive contact work.

Standard Qualifications — All Internships

• Current enrollment in an accredited college or university; eligible for the Federal Work Study Program where applicable.
• Senior in high school, recent high school graduate, or GED equivalent.
• Strong organizational skills with attention to detail and accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and general computer literacy.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Reliable, punctual, and professional demeanor.
• Discretion with confidential and pre-release information; adherence to all organizational policies, including confidentiality, data handling, and workplace safety standards.
• Prior office or customer service experience is a plus but not required.