Volunteer Operations

The Volunteer Operations Intern recruits, schedules, trains, and deploys the volunteer corps that makes large events possible. This role gives an intern genuine responsibility for other people's time — an unusual and valuable experience at the entry level.

Core Duties

• Recruit volunteers through campus, coalition, and member channels.
• Maintain the volunteer database including availability, skills, and assignment history.
• Build and publish volunteer shift schedules and manage substitutions.
• Prepare and deliver volunteer training materials and orientation sessions.
• Serve as day-of point of contact for volunteer check-in, assignment, and questions.
• Track attendance, no-shows, and performance notes for future cycles.
• Coordinate volunteer credentials, apparel, meals, and staging areas.
• Execute post-event volunteer thank-you and retention outreach.

Role-Specific Qualifications

• Organizational skill sufficient to manage dozens of moving schedules simultaneously.
• Comfort giving direction to peers and adults, including in person on event day.
• Warm, patient communication style under pressure.
• Availability for the full event window.

Standard Qualifications — All Internships

• Current enrollment in an accredited college or university; eligible for the Federal Work Study Program where applicable.
• Senior in high school, recent high school graduate, or GED equivalent.
• Strong organizational skills with attention to detail and accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and general computer literacy.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Reliable, punctual, and professional demeanor.
• Discretion with confidential and pre-release information; adherence to all organizational policies, including confidentiality, data handling, and workplace safety standards.
• Prior office or customer service experience is a plus but not required.